Best Helpdesk Software in 2025

If your support inbox looks like chaos and your team is managing customer queries with sticky notes or Gmail filters, it’s time for helpdesk software. In 2025, the best helpdesk platforms go beyond ticket tracking. They automate workflows, centralize communication, integrate with CRM tools, and help support teams deliver fast, personalized service — even at scale.

This list breaks down the best helpdesk tools and best time management apps by use case: small business, IT support, remote work, eCommerce, and more.

🏆 Top Helpdesk Software Tools (2025)

🏆 Tool	Best For	Free Plan	Ticketing	Live Chat	Knowledge Base	Notes
Zendesk	Enterprise customer service teams	❌	✅	✅	✅	Widely adopted, robust features
Freshdesk	Small to mid-sized businesses	✅	✅	✅	✅	Easy to set up, flexible pricing
Help Scout	Customer-centric small teams	✅	✅	✅	✅	Great UX, email-first design
Zoho Desk	Budget-conscious growing teams	✅	✅	✅	✅	Good for Zoho ecosystem users
HubSpot Service Hub	Teams using HubSpot CRM	✅	✅	✅	✅	Best for sales + support synergy
LiveAgent	Multichannel, live-chat-heavy teams	✅	✅	✅	✅	Strong call center tools
Spiceworks	Internal IT support	✅	✅	❌	❌	Free IT helpdesk for small teams
Jira Service Management	DevOps + IT support	❌	✅	❌	✅	Best for software teams
Hiver	Gmail-based helpdesk	❌	✅	✅	❌	Great for email-based workflows

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✅ Zendesk: Best Helpdesk for Enterprise Support

Zendesk remains the industry standard for scalable support across multiple channels (email, chat, social, phone). You get:

• Automation, macros, and SLA policies
• Full-blown reporting and analytics
• AI-driven ticket suggestions and routing

It’s not cheap, but it’s bulletproof for big teams. Zendesk time tracking available via Everhour)

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💡 Freshdesk: Best Free Helpdesk Software for Small Teams

Freshdesk offers one of the best free tiers out there, with core ticketing, chat, and automation tools. You also get:

• Smart automations and canned responses
• SLA tracking
• Help center builder

Their Pro plans scale well if you grow. Make sure to use Freshdesk time tracking to see how much you spend on each task!

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✉️ Help Scout: Best for Customer-Centric Teams

Help Scout feels like shared email — but with powerful ticketing under the hood. Why it works:

• Email threads stay human (no ticket numbers or weird formatting)
• Easy-to-use interface for non-technical teams
• Beacon widget combines docs + chat in one

Perfect for startups, nonprofits, and lean teams. Make sure to set up Help Scout time tracking to know where your time is going!

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🧰 Zoho Desk: Best for Cost-Conscious Growth

If your team already uses Zoho products (CRM, Books, Projects), Zoho Desk integrates smoothly. Features include:

• AI-powered ticket triage
• Workflow automation
• Multidepartment and multibrand support

It’s affordable, customizable, and works great for growing support teams.

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🤖 HubSpot Service Hub: Best for CRM-Connected Helpdesk

If your sales and support teams need to stay in sync, HubSpot Service Hub is a no-brainer. Why it’s strong:

• Ties tickets to contacts, deals, and sales activities
• Customer satisfaction surveys + feedback tools
• Strong automation and chatbot builder

Great for inbound teams and full-service workflows.

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📞 LiveAgent: Best for Real-Time Support Teams

LiveAgent shines if you need:

• Phone support tools (SIP calling, IVR)
• Social + email + live chat unification
• Agent collision prevention

It’s ideal for high-volume, multichannel support.

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🖥️ Spiceworks: Best Free IT Helpdesk Software

Need a simple, internal helpdesk for your IT team? Spiceworks is still one of the best free options. Why it’s useful:

• Asset management tools
• Email-to-ticket conversion
• Knowledge base builder

It’s free and works well for small IT departments.

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⚙️ Jira Service Management: Best for DevOps & ITIL Teams

Built by Atlassian, Jira Service Management is perfect for:

• IT ticketing with SLAs and automation
• Incident management and change control
• Integrating dev and support workflows

It’s powerful, but best suited for technical teams.

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📧 Hiver: Best for Gmail-Based Support Workflows

If your team lives in Gmail and needs helpdesk structure without switching platforms. Hiver lets you:

• Assign and track emails as tickets
• Use internal notes and shared drafts
• Monitor team performance inside Gmail

Saves time by keeping support where you already work.

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❓ FAQs

1. What is the best helpdesk software in 2025?

Zendesk for enterprise. Freshdesk for small business. Help Scout for email-based teams. Jira for IT/dev support.

2. What’s the best free helpdesk software?

Freshdesk and Zoho Desk offer excellent free tiers. Spiceworks is solid for IT support.

3. What is the best helpdesk software for customer service teams?

Zendesk and HubSpot Service Hub are top choices for multichannel customer experience.

4. What helpdesk is best for small businesses?

Freshdesk, Help Scout, and Zoho Desk are great depending on your team’s complexity and size.

5. What is the best helpdesk ticketing software for IT teams?

Spiceworks (free), Jira Service Management (enterprise), and Freshservice.

6. Are there helpdesks that work with WhatsApp or live chat?

Yes — LiveAgent, Zendesk, and Freshdesk support WhatsApp, chat, and social inboxes. You can also check out the best email marketing tools.

7. Which is the best helpdesk software for remote teams?

Help Scout, Hiver, and Freshdesk all have strong remote-ready workflows.

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🔎 Final Word

Great support starts with better systems. Whether you need a customer-facing ticketing machine or a lightweight tool for your IT team, helpdesk software in 2025 is more flexible and integrated than ever.

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Want to track how long support tickets actually take? Connect a time tracker like Everhour to your support stack and get time data by agent, client, or issue — right where you work.

Check out our industry-specific articles on time tracking:

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