The Everhour Freshdesk integration is a website integration — a lightweight way to track time inside any web app using only the Everhour browser extension.
How to enable
- Install the Everhour browser extension (Chrome, Firefox, Safari, Opera, or Edge)
- Click the extension icon → avatar icon → Integrations
- Toggle on Freshdesk from the list
Safari: open Freshdesk first, then click the extension icon in the toolbar to grant permission.
Firefox: right-click the Everhour icon → "Always allow on freshdesk.com".
Controls inside Freshdesk
Once enabled, a Start Timer and Add Time button will appear on every ticket page inside Freshdesk. Click Start to begin tracking — no need to leave Freshdesk or open Everhour.
What gets logged
Each time entry appears on your Everhour Time page showing the ticket title and a quick link back to the original ticket page in Freshdesk.
Note: Website integration entries are not attached to any specific Everhour project or task by default — they work like time tracked without a task. They appear in timesheets and custom reports, but are not billable until you manually attach the entry to a task in one of your connected projects.
