Zoho vs Monday.com CRM: Which Is Better for Your Team?

Zoho CRM is well-suited for small and mid-sized businesses, particularly agencies, tech startups, and companies already utilizing other Zoho tools. However, it may not be suitable for product-focused teams that require heavy customization.

Monday.com CRM is flexible and easy to set up, great for creative teams and non-traditional sales. But scaling up often needs extra help, making it better for teams wanting simple collaboration over complex CRM features.

This article compares Zoho vs Monday.com across sales, marketing, service, and more to help you choose.

⚙️ Zoho vs Monday: Overview Table

🔧 Feature	🟢 Zoho CRM	🟣 Monday.com CRM
Strengths	Unified business suite, deep CRM features, built-in automations	Flexibility, visual workflows, quick setup
Best for	Businesses using Zoho tools, structured sales workflows, scaling CRM	Teams with creative, ad-hoc projects or visual planning needs
Native integrations	Limited outside Zoho ecosystem	Broader via Zapier/API, but fewer native CRM integrations
Customization	Requires some dev support for deep workflows, but has Creator tool	Highly customizable, intuitive for non-technical users
Use cases	Sales ops, territory planning, full-funnel CRM	Project-based collaboration, onboarding flows, short-term sales cycles

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🟢 Zoho CRM Highlights

Zoho offers an all-in-one CRM for sales, marketing, service, inventory, and reports. It includes automation with SalesSignals (like email opens), Blueprint workflows, and AI predictions.

Apps like Zoho Campaigns, Desk, and Analytics connect directly. Zoho Creator lets you build custom apps and integrations if needed.

The free plan includes sales automation, lead scoring, reports, and email templates — one of the best free CRM options available.

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🟣 Monday.com CRM Highlights

Monday.com uses visual boards and templates for easy project tracking and collaboration. It supports Kanban, Timeline, Calendar, and Spreadsheet views to fit different work styles.

Monday CRM includes lead management, pipelines, and dashboards. However, it lacks built-in tools for things like territory planning or omnichannel support. These can be added with Monday WorkOS and third-party apps if needed.

Many teams use Monday with other CRMs like Zoho for onboarding, intake, or project work, where its boards are very useful.

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💪 CRM Module Breakdown

Marketing

🔧 Feature	🟢 Zoho CRM	🟣 Monday.com CRM
Email campaigns	Native via Zoho Campaigns	Basic with Gmail/Outlook integration
Social media tools	Zoho Social supports publishing and analytics	Not built-in
SEO & web personalization	Available via Zoho PageSense	No
Automation	Drag-and-drop workflows with triggers	Requires third-party tools or scripting

Verdict: Zoho offers a more complete marketing suite with native apps. Monday.com handles basic campaign flows but lacks advanced capabilities.

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Sales

🔧 Feature	🟢 Zoho CRM	🟣 Monday.com CRM
Lead management	Lead capture, scoring, and nurturing	Lead tracking through forms and boards
Pipeline management	Multiple pipelines with advanced filters and forecasting	Basic board layout, visual stage tracking
Meeting scheduling	Built-in with calendar sync	Requires integration
Email tracking	Real-time open/click notifications	Via third-party email integrations

Verdict: Zoho is better for structured sales ops. Monday.com is fine for smaller teams with simpler pipelines.

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Customer service

🔧 Feature	🟢 Zoho CRM	🟣 Monday.com CRM
Ticketing	Full-featured via Zoho Desk	Not available natively
Live chat	Zoho SalesIQ integration	No
Omni-channel support	Built-in phone, chat, email, social media	Lacks built-in support tools

Verdict: Monday.com lacks core customer service capabilities. Zoho is better suited for support-heavy businesses.

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E-commerce

🔧 Feature	🟢 Zoho CRM	🟣 Monday.com CRM
Product catalogs	Inventory + SKU management via Zoho Inventory	Manual product boards
Order management	Shipping, invoicing, and payment workflows	Customizable fulfillment boards
Personalized shopping	AI-powered journeys via Zoho Commerce	Basic personalization via forms/automations

Verdict: Zoho’s built-in tools provide better e-commerce backend support.

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✅ Pros Summary

Zoho CRM pros

• Scalable for SMBs and enterprises
• Full-featured native apps: Desk, Campaigns, Social, Inventory
• Workflow and automation via Blueprint
• Affordable pricing and a strong free tier

Monday.com CRM pros

• Flexible, no-code setup
• Highly visual: great for agile or creative teams
• Easy to manage ad-hoc processes
• Strong template and integration library via Zapier and Make

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❌ Cons Summary

Zoho CRM cons

• Steeper learning curve
• Closed ecosystem with limited external native integrations
• May require consulting for advanced customization

Monday.com CRM cons

• Not CRM-first: limited out-of-the-box features
• No native support tools (e.g., live chat, ticketing)
• Custom features require heavy configuration or external add-ons

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🔎 Final Verdict: Zoho vs Monday

Choose Zoho CRM if you need:

• 📈 A long-term, scalable CRM ecosystem
• 🎯 Advanced sales and marketing features
• ⚙️ Built-in tools for automation and reporting

Choose Monday.com CRM if you need:

• ⚡ Fast setup and easy onboarding
• 🗂️ Visual boards for collaboration and project tracking
• 🔗 A simple CRM solution that works alongside other tools

Still unsure? Download our complete CRM comparison guide to explore use cases, pricing, and real-world team workflows.

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❗️ Check out our Monday CRM vs Salesforce breakdown as well!