Shifts

Free Call Center Scheduling Software for Teams & Agents

Simplify call center scheduling, reduce errors, and save up to 15 hours each week. Perfect for inbound, outbound, and support teams — manage shifts, breaks, and availability in one easy platform.

Call Center Scheduling Software

What Shifts Call Center Scheduling Software Can Do for You

  • Boost Productivity: Automate agent scheduling across multiple queues and shifts.
  • Reduce Costs: Cut overtime and optimize staffing to match call volume.
  • Improve Customer Experience: Ensure coverage at peak hours to reduce wait times.
  • Optimize Coverage: Balance shifts across inbound, outbound, and support teams.
  • Increase Employee Satisfaction: Agents access schedules, swap shifts, and request time-off in one app.

How Our Shifts App Benefits Your Call Center

  • Lower Labor Costs: Prevent overstaffing while covering busy times.
  • Increase Efficiency: Agents spend less time on admin and more time serving customers.
  • Improve KPIs: Right staff, right time — better call resolution and satisfaction.
  • Enhance Engagement: Staff manage schedules from their phone, boosting morale.
  • Reduce Scheduling Errors: Smart rules prevent double-bookings and understaffing.
  • Boost Performance: Centralize scheduling, time-off, and availability.

How Does Call Center Scheduling Software Work?

Our solution simplifies workforce management for call centers. Create, assign, and optimize agent schedules effortlessly while aligning with call demand.

Admin Accounts in Call Center Scheduling

Admins can create schedules, assign agents, and monitor coverage. With availability and time-off visible, conflicts are easy to prevent.

Call Center Scheduling Software Admin

  • Organize staff by queue, skill, or role
  • Build schedules quickly or reuse templates
  • Prevent conflicts with availability and time-off
  • Add notes for specific shifts or campaigns
  • Use recurrence for weekly coverage

Employee Accounts in Call Center Scheduling

Empower agents with their own accounts. They can set availability, request time off, and instantly see their schedules.

They can swap shifts, pick up open ones, and stay engaged while admins maintain oversight.

Call Center Scheduling Software Employee

Mobile App for Call Center Scheduling

Shifts works wherever your agents are. The mobile app lets admins adjust schedules instantly.

Employees can check shifts, request changes, and receive notifications — reducing last-minute issues.

Call Center Scheduling Software Mobile App

Admin Inbox for Scheduling Control

Manage all requests in one clear view. Time-off, swaps, and drops appear for fast approvals.

Call Center Scheduling Software Inbox

Built-In Messaging for Call Center Teams

Communication is included. Shifts lets you message agents directly or broadcast announcements inside the app.

Call Center Scheduling Software Messages

Your questions. Answered!

Here are the most frequently asked questions. Got others or some ideas? — Contact us!

faq illustration
What is call center scheduling software and how does it help teams?

Call center scheduling software automates agent scheduling, time-off requests, and shift management. It improves efficiency, reduces costs, and ensures peak coverage.

Can Shifts handle multiple teams or queues?

Yes. Shifts supports scheduling across inbound, outbound, and support teams. You can assign roles and manage coverage in one place.

Can I use Shifts data for payroll?

Yes. Shifts provides detailed reports with scheduled hours, worked time, and labor costs. Export to your payroll system.

Is there a mobile app for call center agents?

Yes. Agents can view schedules, request time off, and get notifications on their phones.

How quickly can we set up Shifts for our call center?

Most teams are up and running within a day. Add staff, set availability, and start scheduling right away.

Is Shifts free for call center teams?

Yes. You can start free with no credit card required. Paid plans are available for larger teams or advanced features.

Do agents need training to use Shifts?

No. Shifts is intuitive. Most employees understand it immediately.

Can Shifts support remote and hybrid call centers?

Yes. You can schedule both on-site and remote agents in the same system.

What kind of support is available?

We provide resources and responsive customer support so your call center runs smoothly.

What our early customers are saying?

Here are a few reviews about using Shifts from real customers in
different industries and various sizes.

“Shifts completely changed the way we coordinate schedules. The interface is intuitive, and team members picked it up in no time. It’s made planning a breeze.”

— Sarah

"Since adopting Shifts, we've eliminated 90% of our scheduling mishaps. It's now the central hub for everything — from shift planning to team communication."

— Mark

"We love how Shifts adapts to our workflows. Tracking time, assigning jobs, and managing multiple locations — it all happens in one place now."

— Emily

"Shifts has made team coordination dramatically easier. The built-in availability and time-off features let us plan ahead with confidence. We especially value the flexibility to assign jobs and track team performance — it’s helped us cut down overtime and plan smarter. Having everything in one app, from scheduling to task checklists, keeps everyone aligned. Shifts has definitely helped us operate more smoothly and stay focused on what matters."

— Alex

"What we love most about Shifts is how it keeps our scheduling organized without overcomplicating things. Assigning shifts, adjusting hours, or reviewing past data — everything is fast and clear. Features like shift notes and built-in task lists ensure our staff knows exactly what to do and when. It helped us identify underused hours and optimize our staffing. It’s a smart, reliable tool that’s now a core part of our team operations."

— Jennifer

"Shifts fits right into our daily operations. From assigning roles to tracking attendance, it’s become a tool we rely on every day to keep things running smoothly."

— Laura

"Shifts helped us get a clear view of labor costs. It’s easy to spot trends, make adjustments, and plan more efficiently — a must-have for any team."

— Michael

“With Shifts, we finally have a reliable way to manage availability. It’s simple, accurate, and makes sure we’re never caught off guard when building the schedule."

— David

Start scheduling smarter today

Try Shifts free and see how easy call center scheduling can be

  • Built for call center teams of any size
  • Save hours weekly building schedules
  • Track attendance, breaks, and time off
  • Turn any device into a time clock
  • Improve service levels and customer satisfaction